Delivery
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UK standard delivery
FREE delivery on orders over £50
Standard delivery charge of £3.95 to UK and Mainland on orders under £50. Normally within two to five working days of receipt of order, subject to availability, although please allow up to 14 days. Out of stock items may take up to 28 days.
Northern Ireland, Scottish Highlands, Scottish Isles, Isle of Man and Isle of Scilly deliveries incur a surcharge of £8.
Postage on orders to British Forces Post Offices will be charged at the rate charged to us by the BFPO.
Delivery is subject to stock availability and credit card authorisation and a signature maybe required on receipt for larger Parcel Force deliveries.
Zone 1: Eire, France, Belgium, Netherlands, Luxembourg, Germany, £12
Zone 2: Denmark, Austria, £15
Zone 3: Spain, Italy, Czech Republic, Slovakia£18
Zone 4: Sweden, Finland, Estonia, Poland, Hungary, Slovenia, Portugal, £22
Zone 5: Iceland, Norway, Switzerland, Latvia, Lithuania, Romania, Bulgaria, Greece, Croatia, Bosnia-Herzegovina, Serbia, Montenegro, £35
Please allow up to 14 working days for delivery.
Next Day Delivery
Next day delivery charge of £5.95 to UK and Mainland.
Monday to Thursday:Orders must be placed by 1pm, and you will receive your goods the next day.
Friday, Saturday and Sunday: Orders placed after 2pm on Friday and over the weekend will be delivered on Tuesday.
Overseas Delivery Costs
All other destinations: £25** - Please allow between 5-8 working days for delivery.
We can ship to most overseas destinations. Please call us on 0800 0234 289 for a cost estimate.
**This is a minimum charge. Weight dependent - in some rare cases the postage will be reviewed. We will contact you if this applies to your order.
Australian Orders - please note the Sleeping Bags 2022, 9012, 9013, 9022 and 9023 cannot be delivered to Australia.
Returns and refunds
If for any reason you would like to return goods, please telephone us on 0800 0234 289 quoting your receipt number. We cannot exchange/refund goods purchased over 30 days before or which have been used, washed or damaged. This doesn’t affect your statutory rights. With the exception of faulty goods; return postage, packing and insurance costs cannot be refunded. We have found that some companies who do offer free returns can cover this by absorbing the postage cost into other areas, such as increased prices of their products. Green Baby made the decision to not do this, as our policy is to keep product prices as transparent and affordable as possible. We do however, from time to time offer free delivery and returns to our customers. Please click here, to sign up for our newsletter, to receive news of these special offers.
We try to process returns as quickly as possible, however please allow up to 21 days. Where an item to be returned is a gift, a credit note will be offered to purchase alternate goods to the same value.
Need Help?
If you experience any issues during the checkout or registration process, please do not hesitate to contact us FREE on 0800 023 4289
Alternatively, please send us an email message about the information you require. Our email address is: customercare@greenbaby.co.uk
We aim to respond as quickly and as informatively as possible.
*FREE delivery promotion code Ts & Cs
Where you use a valid promotion code, the following additional terms and conditions apply on the discounts:
- Discounts will only be available on order values over the amount stated in the offer
- Discounts are only valid until the date published
- Discounts are only redeemable for purchases made on this website (greenbaby.com)
- Discounts are not refundable
- Only one discount may be used per customer per transaction.
- We reserve the right to end any Discounts at any time including prior to the advertised end date without notice.